REFUND INFORMATION

Due to the various challenges caused by the COVID-19 pandemic, we have a significant volume of work to process all of your requests and we appreciate your patience whilst our team works to process your requests. We apologise for any delays and would like to assure you that you will hear from us soon. If you purchased your tickets via See Tickets, we may pass your case on to them and you may be contacted by them directly.

REFUND PROTECTION

Please note that if you purchased refund protection whilst ordering your tickets via See Tickets, you need to contact the provider of this insurance policy Ticket Plan.
Please visit https://www.ticketplangroup.com/refund-application to apply. Our team is unable to assist with refund protection applications as these are handled directly by Ticket Plan.

TUNES IN THE DUNES 2021 REFUNDS

The deadline for refund requests for Tunes in the Dunes 2021 has now passed and our team is working to process your refund applications as quickly as possible. Please look out for an email from us or from See Tickets.

CONTACTING US

To reach our support team, please email [email protected]

Please note that we have recently implemented a support ticketing system so that we can improve our customer service to you.  When contacting us, please ensure that you include as much detail as possible such as where you purchased your tickets, your order reference number, postal code and/or a copy of your tickets so that our team can find your order in our systems efficiently.

If you have received an email from our support team about your refund, please reply to that email rather than sending a new email, as this results in a duplicate ticket being opened which will further delay the processing of your request.

You can contact our support team by emailing [email protected]

Thank you.