Complaints

The complaints form for this year’s festival has now closed. We are working through the forms we have received and will be in touch shortly if we have not yet already.

Lost property

If you have lost something please ring The Watering Hole on 01872572888

How it works.

  • 1. Buy your tickets on the website.

    Your tickets will be emailed to you. You can show this ticket on your phone at the box office. It is not necessary to print your ticket out, but you can if you prefer.

  • 2. Collect your wristband from the Box Office

    Follow the lights down the beach until you reach the box office. Show your ticket and you will be given a wristband.

  • 3. Enjoy the festival!

    Enjoy the festival! You can come in and out as much as you like – your wristband is your pass!

Answers to your questions

I’ve lost my tickets

You can click here to re-send your tickets to yourself if you have the email address you purchased with. If you’re unable to do this – don’t panic! Bring ID to the box office in the name of the person who purchased the tickets and we will be able to find your order by name. All you need is your name and ID.

I don’t have a printer to print my tickets.

No problem! You can show your tickets on your phone or alternatively bring ID in the name of the person who purchased the tickets and we will be able to find your order on the system.

The barcode on my tickets isn’t showing properly

No problem! Just give your name and show ID at the box office and we will be able to find your order. No barcode needed!

Where do I show my ticket?

When you arrive, follow the lights along the beach to the Box Office. Show your ticket at the box office and you will be given a wristband. This allows entry to the festival.

Can I drive onto the beach?

No – there is absolutely no vehicle access onto the beach during the festival. If you are disabled please contact us for assistance.

Where do I collect my wristbands?

You can collect your wristbands from the Box Office. When you arrive, follow the lights along the beach until you get to the box office.

Can I have a refund?

Unfortunately we are unable to refund tickets. You are allowed to re-sell your tickets if you need to. The only situation in which we would be able to issue a refund is if there has been a mistake on our part. Thanks for your understanding.

Can I buy tickets on the door?

Yes – as long as we have not reached our capacity you will be able to buy tickets from the Box Office. We accept cash and card. Please note that the price on the door will be higher than on the website.

Will cards be accepted at the festival?

Yes – we will be accepting credit and debit card payments on all bars and at the box office.

Are dogs allowed?

No – dogs are not permitted in the festival. Of course, guide dogs are an exception!

Are kids allowed in to the festival?

Yes – Kids are welcome at all times.

Do VIP tickets allow me access to after parties?

No – after party tickets must be purchased separately.

Can I show my tickets on my phone?

Yes – absolutely!

Can I leave tickets at the box office for someone else to collect?

Yes – just make sure they have a copy of your ticket (a screenshot will do). We can check tickets out individually. In other words, you don’t have to collect all your wristbands at once.

Is there disabled access?

The festival is held on the beach with soft sand and there is no vehicular access, so appropriate wheelchairs must be used to access the site. It is approximately 650 meters across the beach to the festival site. Disabled toilets will be available on site. For disabled parking, please use car park B. Please note we are unable to allow you to drive onto the beach yourself but we can make arrangements to help you. Please contact us if you need assistance.

What are the opening times?

The box office is open from 10am each day and the festival site opens at 2am. The festival site closes at 11pm. After party doors open at 10:30 and go on until late.

Can I bring alcohol?

You CANNOT bring alcohol to the festival site.
You CAN bring alcohol to the camp site.

Where is the campsite?

The postcode for the camp site is TR5 0XS. There will be sign posts nearby.